Super Waiter
It’s always a treat to observe a professional at work. I suppose this is one of the main draw of sitting by the sushi bar or eating at restaurants with open kitchens. Our dinner at the newly opened Cava on Sunday was nice. However, the most memorable experience with this meal was our waiter Brad. It was amazing to watch as he worked the busy dining room. With at least five tables of 10-course tapas tasting orders, he was the image of grace under fire. Well, that’s to be expected from an experienced waiter.
I was most impressed by his marketing skills. He did an excellent job of following up with questions/requests from diners. In addition, based on hints dropped by customers in a few sentences, he came up with a number of well-placed suggestions. In the end, the bill came out larger but instead of feeling up-sold, it felt more like good service. Although I’m a little indifferent about the food in our dinner, I left the restaurant in good mood because of the quality of service. It was enough to convince me that I had a good experience at this restaurant. Who said food is everything?
